This privacy policy relates to personal information obtained in the purchase of flowers from the BuyAustralian.com marketplace.

All flower transactions are fulfilled by the Petals Florist Network.

Petals Network is committed to the protection of personal information in compliance with National and International Privacy laws and in particular the Australian Privacy Amendment Act 2001. Petals Network will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document.

General

Petals will take reasonable steps to ensure that personal information that is collected, used, or disclosed is accurate, complete and up to date. Petals will also take reasonable steps to protect personal information that has been collected from unauthorised access, modification or disclosure. Petals will allow an individual to act anonymously only where it is lawful and practicable to do so.

This information may pertain to 'individuals' as defined by the Australian National Privacy Principles. Petals will provide reasonable access to this information and will not charge for acting on a request by an individual not to receive direct marketing communications.

Customers

For the purposes of this document the 'customer' is defined as a person that directly enters into a contract with Petals Network for the delivery of a flower or gift order to a 'recipient' who is nominated by the customer. The 'customer' may be an individual or non-corporate entity.

What type of personal information will be collected?

Petals will lawfully collect and store person information from a customer that is necessary to complete the order in a way that the customer would expect. Personal information including name, phone number, e-mail address and credit card details will be collected when a customer places an order via the Internet, by phone, by fax, by email or via a floral contractor to Petals.

Cookies are used by the Petals Internet sites in order to provide a high standard of service to customers. A cookie is a small piece of text which is stored automatically in the cookie folder of a browser when a customer visits a web site for transaction purposes. The text will make the customer identifiable next time they transact with the site. Cookies are also used by the Petals sites in order to identify when an affiliate web site has been the source for a transaction. Using cookies is standard and necessary for many transactions on the Internet. They can however be disabled changing the preferences of their web browser but the effect on web site transactions may be unpredictable.

How will the personal information be used?

Personal information collected from the customer by Petals will be used for the primary purpose for which it was collected, and for any secondary purpose if it is directly related to the primary purpose, or in a way that the customer would reasonably expect the information to be used. The primary purpose for collecting customer information is to send orders, facilitate payment for an order, to provide feedback, or to obtain further information about the recipient.

Credit card details will be used to process payment for the transaction and information collected from a customer that pertains to a credit transaction may be disclosed to Petals and bank staff where it is necessary and practicable.

Contact details may be used to provide feedback to the customer and/or for the clarification of delivery details, which is occasionally necessary for the completion of the order. This information may also be used to discharge a reminder service to the customer at some time in the future if requested at the time of ordering.

In order to provide a high level of customer service, a record of order details is also stored to provide an archive service which will be accessible from the Petals web site some time in the future.

Recipients

For the purposes of this document the 'recipient' is the intended receiver of a flower or gift contracted by the 'customer' to Petals Network. The recipient may be an individual or non-corporate entity.

What type of personal information will be collected?

Petals will lawfully collect and store personal information about a recipient, as provided by a customer, that is practicable to complete the order. Personal information including name, address and phone number will be collected by Petals about a recipient when a customer places an order directly with Petals via the Internet, by phone, by fax or by email, or through a contractor that collects the information on behalf of Petals.

How will the personal information be used?

Personal information collected about the recipient by Petals will be used for the primary purpose for which it was collected and for any secondary purpose if it is directly related to the primary purpose, or in a way that the customer and recipient would reasonably expect the information to be used. The primary purpose for collecting personal information about a recipient is to facilitate the delivery of an order. The personal information of the recipient will be disclosed to a contractor that supplies a floral delivery service for Petals Network, in Australia or overseas.

Contractors

For the purposes of this document a 'Contractor' is defined as a business that handles personal information under a contract with Petals Network for the collection and/or disclosure of personal information for a benefit, service or advantage and so falls within the definition of 'organisation'.

Personal Contractor Information

A Contractor may be an individual or non-corporate entity. Petals will lawfully collect and store personal information about a Contractor, as provided by the Contractor, that is practicable and necessary. Personal information including name, postal and street addresses, phone and fax numbers, credit card and banking details will be collected from the Contractor and used in a way that relates to the primary purpose of collection. The primary purpose for collecting personal information about a contractor is for the payment of commission or for the collection of monies owed by the contractor and for enquiries related to the sending and receiving of orders to and from the contractor.

Petals' Indemnity

All Contractors are required to take necessary steps to protect personal information that is collected, used and disclosed that would be equivalent to those required by the Privacy Amendment Act 2001. Contractors may be liable for any misuse of personal information in relation to orders that are transmitted by Petals Network.

Contax Magazine

Petals Network lawfully collects and uses personal information for the distribution of Contax to florists and others in the floral industry worldwide. This information may pertain to 'individuals' as defined by the National Privacy Principles. Petals may lawfully use non-sensitive information for the secondary purpose of direct marketing where it is impracticable for Petals to seek an individual's consent prior to this use. Petals will provide reasonable access to this information and will not charge for acting on a request by an individual not to receive direct marketing communications.

Personal information held by Petals Network for the distribution of Contax Magazine will not be disclosed to any other party. Other organisations may only access this information for mailing purposes by placing advertising material in or with Contax Magazine.

Please note that this site contains links to other sites. Thawte is the provider of the the digital (SSL) certificate used by Petals Network for credit card protection (see credit card security). Thawte is not responsible for the privacy practices, privacy statements, or content of any other web sites.

Personal information held by Petals Network about an individual can be made available upon request. A fee will apply to this service. Enquiries can be made to Petals Network by emailing hq@petalsnetwork.com .

This is the Petals Network Privacy Policy as at January 10, 2002. Petals Network reserves the right to make changes to this Policy at any time.

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